Can an AI assistant actually fix your anniversary plans?

The Essentials

• ixigo has rebuilt its platform from the ground up to operate as a voice-first, multimodal AI travel assistant.
• The updated app supports natural language interactions in English, Hindi, and Hinglish for over 54 crore annual users.
• Automated agents now handle tasks like syncing with DigiYatra and checking room readiness before you arrive.

The Pulse

ixigo has rebuilt its entire application around a multimodal AI core rather than simply adding a chatbot to its existing menu. If you find yourself toggling between five different apps to check flight status, find your boarding pass, and message your hotel, this update aims to end that friction. The system moves from being a simple booking engine to an agent that acts on your behalf in real time.

You can now talk to TARA, the built-in assistant, in Hinglish to plan an entire trip without touching a single filter. Unlike standard bots, it recognises context; if you ask for help with an anniversary, it looks at your travel history and preferences to suggest a getaway. The introduction of Trip Mode is particularly useful for those navigating the long walks at Bengaluru or Mumbai airports, as it pulls together gate changes and baggage belt numbers into one view. One specific feature to note is the background monitoring of flight schedules to manage refund flows if a cancellation occurs. Most of these automated features are opt-in, so you maintain control over your data.

The Snapshot

Feature	Details
Brand	ixigo
AI Assistant	TARA
Language Support	English, Hindi, Hinglish
Key Feature	Trip Mode
Integrations	WhatsApp, DigiYatra, Apple/Google Wallets
Price	Free (App Update)
Availability	Live in India

The Big Picture

The Indian travel market is moving away from the search-and-filter fatigue that has defined platforms like MakeMyTrip for years. By moving AI from a sidebar chatbot to the core of the experience, ixigo is betting that travellers prefer a conversation over a spreadsheet of flight times. With the integration of WhatsApp and DigiYatra, they are leaning into the specific digital habits of the Indian commuter. It is a calculated move to capture the next billion users who prioritise voice and local languages over complex interfaces.

The India Prospective

For the frequent domestic flyer, the DigiYatra and WhatsApp integration is the real win for airport efficiency. It bypasses the need to hunt for PDFs in your downloads folder while standing in a security queue. Since the app update is free, the value for money is high for anyone who wants a concierge service that understands Hinglish without paying a premium fee.

The Inside Intel

The app’s AI agents are designed to coordinate with hotels ahead of your check-in to verify if your room is actually ready. This moves the brand beyond just selling a ticket to managing the physical experience of your arrival. It is a rare instance of a travel app taking responsibility for the last mile of your journey before you even get there.

The Unboxed Truth

At Unbox Daily HQ. we reckon that if you travel even once a quarter, this update is worth the storage space on your phone. It is for anyone who hates the anniversary panic or the stress of gate changes. The fact that it proactively coordinates with hotels before you land makes it more useful than a standard booking app. Update it before your next flight to see if the autonomous agents actually save you those ten minutes at the reception desk. This is the most practical use of AI in an Indian consumer app this year.

Best for: Frequent domestic flyers with context who want to automate their airport navigation

Who Is This For: Perfect for 25 to 45 working professionals in urban centres who value time over manual flight tracking

The Checkout

ixigo – India Page

The Source

ixigo India