Grievance Redressal Policy: Unbox Daily HQ
1. Introduction
At Unbox Daily HQ, we value the trust of our community. In accordance with the Information Technology Act and the Digital Personal Data Protection (DPDP) Act, we have established this Grievance Redressal mechanism to address concerns regarding content, data privacy, or usage of our platform.
2. Grievance Officer
In compliance with the law, we have appointed a Grievance Officer. You may reach out to them for any complaints regarding:
- Content Concerns: (e.g., accuracy, copyright, or sensitive material)
- Data Privacy: (e.g., data access, correction, or erasure requests)
- Terms Violations: (e.g., unauthorized use of our “No-Copy” material)
Grievance Email: [grievance@elesglobe.com] Address: Navi Mumbai, Maharashtra, India.
3. How to File a Grievance
To help us resolve your concern efficiently, please include the following in your email:
- Subject Line: “Formal Grievance – [Brief description of issue]”
- User Details: Your full name and contact information.
- Description: A clear description of the specific content or data issue (including URLs where applicable).
- Supporting Evidence: Any screenshots or documents that support your claim.
4. Redressal Timeline
- Acknowledgment: We will acknowledge receipt of your complaint within 24 hours.
- Resolution: Our “Correction Culture” mandate ensures that we aim to resolve most content-related disputes within 24 to 72 hours.
- Statutory Limit: In all cases, grievances will be disposed of within 15 days of receipt, as per Indian Digital Media Ethics codes.
5. Malicious Complaints
While we welcome feedback, Unbox Daily HQ reserves the right to take legal action against individuals who file vexatious or malicious complaints intended to harass the partners or disrupt our operations.
